Refund policy
At Mommies Best Mall, we want you to have a positive shopping experience. If something goes wrong with your order or you wish to request a return, please contact us before sending anything back.
This policy applies to our general product range, including digital products. Calla Collection products follow a separate Shipping, Returns & Refunds Policy, available in the collapsible information section on each Calla Collection product page.
1. Order Cancellations
We aim to process physical orders within 1–3 business days, excluding weekends and public holidays.
If you wish to cancel an order, please email irene@mommiesbestmall.com as soon as possible. We can cancel an order if it has not yet been dispatched. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return policy will apply.
If we cannot ship an order within the promised timeframe, we will notify you and provide the options required by applicable law.
2. Change-of-Mind Returns for Physical Products
If you wish to return an eligible physical product because you have changed your mind, please contact us within 5 days of receiving your order.
To be considered for a change-of-mind return, the item must:
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Be unused and in its original condition.
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Include its original packaging, accessories and included parts.
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Include your order number or proof of purchase.
Please contact us before returning an item. We will review your request and provide return instructions if the return is approved.
For approved change-of-mind returns, the customer is generally responsible for return shipping costs.
This policy does not limit any rights you may have under applicable consumer law.
3. Damaged, Defective or Incorrect Physical Products
If your order arrives damaged, defective, incomplete or different from what you ordered, please contact irene@mommiesbestmall.com as soon as possible.
Please include:
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Your order number
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The email address used to place your order
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A description of the problem
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Clear photos or video showing the issue, where possible
Please contact us before returning the item so we can investigate and explain the next steps.
If the issue is confirmed, we will work with you to arrange an appropriate solution, which may include a replacement, repair or refund, depending on the circumstances and applicable consumer law.
We will explain the return arrangements and cover return shipping costs where required by law or where we have agreed to do so.
4. Digital Products
Due to the nature of digital products, change-of-mind refunds may not be available once a digital product has been accessed or downloaded, where permitted by applicable law.
If you experience a problem downloading, accessing or using a digital product as described, please contact irene@mommiesbestmall.com so we can investigate and help resolve the issue.
Where required, we will provide the cancellation or refund options available under applicable consumer law. Any consent required for immediate digital delivery and any loss of a cancellation right will be requested at checkout where applicable.
5. Refund Processing
Approved refunds will generally be issued to the original payment method. For returned physical products, we will normally process the refund after receiving and inspecting the item, unless applicable law requires otherwise.
Your bank or payment provider may need additional time to make the funds available in your account.
Any refund of original shipping charges will be handled according to the circumstances and applicable consumer law.
6. Contact Us
For questions about cancellations, returns or refunds, please contact:
Email: irene@mommiesbestmall.com
Please include your order number so we can assist you as quickly as possible.
Thank you for shopping with Mommies Best Mall. We appreciate your business and are here to help if something goes wrong.