All of our transactions are based in US Dollars. If your credit card is
based in another currency, your order total will be calculated in accordance
with the daily exchange rate of the date your card issuer processes the
When purchasing online using your credit card, all of your information
is entered into an SSL secure web page. Your information is then SSL-encrypted
and sent directly to our credit card provider's network, where your card and
transaction is authorized and approved. Your credit card information is not
stored on our servers.
We reserve the right
at any time after receipt of the order to accept or decline the order, or any
portion thereof, in our sole discretion, even after the Customer receives an
order confirmation or after the credit card has been authorized. If the credit
card has already been authorized for the purchase and the order is cancelled,
we will issue a credit to the original method of payment.
Please note that any orders that have already been packed or
shipped cannot be cancelled
Since our website and service are based on English, all the information
that you typed in is required to be English input method, including
punctuations. If certain letters of your address contain Non-English letters,
you are advised to use the similar English ones instead. For example, you may
change the letter "?" to "c".
Please be advised that in very small instances, we can change your shipping
address within the next 3-4 hours of your order. However, any longer than that,
your shipping address cannot be revised after the order has been processed or
shipped. Kindly update your shipping address to your residential address
instead of your vocational address as we do not know how long the destination's
customs department will have the package on hold.
We process and ship most of our orders within 24 hours. Delivery time
will be different depending on where you are, more than 85% of the orders
arrive within 2-3 weeks. Some time it goes faster other times it can take longer. Due to high demand, our carrier may take longer than
the estimated delivery time to deliver our items to you. Additional delays may
occur due to weather conditions, holidays, etc...
We process orders
between Monday and Friday. Orders will normally be processed within
2-3 business days from the order date and shipped the next day after the
processing day. Please note that we don't ship on weekends. Please allow
extra time for your order to be processed during holidays and sale
Please contact us if you do not receive tracking confirmation after
5 business days from the day you completed your payment.
The prices displayed
on our site are tax-free in US Dollars, which means you may be liable to pay
for duties and taxes once you receive your order.
Import taxes, duties
and related customs fees may be charged once your order arrives at its final
destination, which is determined by your local customs office.
Payment of these charges and taxes are your responsibility and will
not be covered by us. We are not responsible for delays caused by the customs
department in your country. For further details of the charges, please contact
your local customs office.
If you are not happy with your purchase and wish
to return an item, please contact us within 14 days from receiving your order.
Please provide your order number as well as the reason for your return. Our
customer service team will review the return request and will send further
instructions if the return is approved.
Please contact us within 7 days from receiving
your order if you received merchandise that is incorrect, missing, and/or
defective. Please include your order number, photographs of the item(s) and all
related references upon receiving your package. We will do our very best to
resolve your case as soon as possible.
All refunds will be
credited to your original form of payment. If you paid by credit, refunds will
be sent to the card-issuing bank within 7-14 business days of receipt of the
returned item or cancellation request. Please contact the card-issuing bank
with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what
to do: Contact the bank/credit card company. It may take some time before the
refund is posted to your account.
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