Privacy policy

Last updated: October 17, 2026

At Mommies Best Mall, we respect your privacy and want you to feel confident when shopping with us. This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, purchase a physical or digital product, subscribe to our emails or contact us.

1. Who We Are

Mommies Best Mall is the online store operated by Ottos Webshop, our registered business in Norway. We sell physical and digital products through our website.

Our store is hosted by Shopify, which provides the e-commerce platform we use to offer products, process orders and manage our online store.

Registered business name: Ottos Webshop
Online store name: Mommies Best Mall
Organisation number: 816 911 052
Registered business address: Movikåsen 26, 3135 Torød, Norway
Customer service and privacy email: irene@mommiesbestmall.com

Mommies Best Mall serves customers in the United States. Depending on the product, orders may be shipped directly from our suppliers, including suppliers based in the United States.

Our registered business address is provided for business identification purposes and is not a customer service address. For all customer service, privacy requests and other enquiries, please contact us by email.

2. Personal Information We Collect

Depending on how you use our website, we may collect the following types of information:

  • Contact information: Your name, email address, telephone number and billing or shipping address.

  • Order information: Products purchased, order numbers, transaction details, delivery information and return or refund requests.

  • Payment information: Information needed to process payments. Payments are handled by payment providers such as PayPal and other providers offered at checkout. We do not intentionally store full payment card details ourselves.

  • Digital product information: Information needed to deliver your purchase, provide access to a digital product or help resolve download or access problems.

  • Device and browsing information: Your IP address, browser type, device information, pages visited and interactions with our website.

  • Communications: Information you provide when contacting us with questions, feedback, complaints or support requests.

  • Marketing preferences: Your email subscription status and choices regarding marketing communications, cookies and similar technologies.

We collect information directly from you, automatically through your use of our website, or through service providers that help us operate our store.

3. How We Use Your Information

We use personal information for purposes such as:

  • Processing payments and completing orders.

  • Delivering physical products and providing access to digital products.

  • Arranging shipping, tracking, returns, refunds and customer support.

  • Communicating with you about purchases and responding to enquiries.

  • Detecting fraud, preventing misuse and protecting our website.

  • Maintaining and improving our website and shopping experience.

  • Sending marketing emails where you have subscribed or where otherwise permitted by law.

  • Understanding website traffic and visitor behaviour where analytics tools are enabled.

  • Maintaining business, tax and accounting records.

  • Meeting legal obligations and protecting our rights.

Where applicable data protection law requires a legal basis for processing, we rely on the basis appropriate to the activity. This may include fulfilling a contract with you, complying with legal obligations, pursuing legitimate interests such as operating and protecting our business, or obtaining your consent where required.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that took place lawfully before consent was withdrawn.

4. Shopify and Payment Providers

Our store is hosted by Shopify. Shopify processes personal information to provide services such as website hosting, checkout, order management and related store functions.

We use PayPal to accept payments. When you choose PayPal at checkout, information necessary to process and manage the transaction may be shared with PayPal. PayPal processes information according to its own privacy practices.

Other payment providers may also process information if they are offered at checkout.

For more information, please review:

5. Sharing Information with Third Parties

We may share personal information with service providers when necessary to operate our store and fulfil your requests. These may include:

  • Shopify and website service providers that host and operate our store.

  • Payment providers, including PayPal, that process transactions.

  • Suppliers and fulfilment partners that prepare and ship physical products directly to customers.

  • Digital delivery providers that help deliver digital purchases, where applicable.

  • Shipping and tracking providers that deliver orders and provide tracking information.

  • Analytics and marketing providers that help us understand website activity or manage marketing, where these tools are enabled.

  • Email and customer support providers that help us communicate with customers.

  • Affiliate and referral services that help track referrals and commissions, where applicable.

  • Professional advisers, authorities or other parties when disclosure is necessary to comply with the law, address fraud or protect legal rights.

We aim to share only information reasonably necessary for the relevant purpose. Service providers may process information according to their own privacy policies and contractual obligations.

We do not sell personal information for money as a normal part of our business. However, some advertising, analytics or tracking activities may be considered the sale, sharing or use of personal information for targeted advertising under certain privacy laws. Where applicable, you may have the right to opt out of these activities through the privacy choices available on our website.

6. International Data Transfers

Ottos Webshop is registered in Norway, and Mommies Best Mall serves customers in the United States. Shopify, PayPal, suppliers and other service providers may process information in countries other than your country of residence.

Your personal information may therefore be transferred to or accessed from other countries, including the United States and countries where our service providers operate.

Where required by applicable law, we take appropriate steps to ensure that international transfers have a lawful basis and suitable safeguards.

7. Cookies and Similar Technologies

Our website and Shopify may use cookies and similar technologies to:

  • Keep items in your shopping cart.

  • Remember preferences and help the website function.

  • Maintain security and help prevent fraud.

  • Understand website traffic and visitor interactions.

  • Support marketing, advertising and affiliate tracking where enabled.

The cookies used may vary depending on the features, apps and services active on our store.

You can manage available cookie preferences through our website's cookie banner or privacy settings, where provided. You can also adjust your browser settings to block or delete cookies. Blocking certain cookies may affect how parts of the website function.

Where required by law, we will request consent before using non-essential cookies or similar technologies.

8. Email Marketing

If you subscribe to our emails, we may use your email address to send store news, product updates, offers and other marketing messages in accordance with applicable law.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting irene@mommiesbestmall.com.

Even if you unsubscribe from marketing emails, we may still send essential messages about an existing order, a transaction or customer support.

9. Data Retention and Security

We keep personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, providing customer support, maintaining business records and meeting legal obligations.

Retention periods depend on the type of information, why it was collected and any applicable legal requirements.

We use reasonable measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on where you live and which laws apply, you may have the right to:

  • Request access to personal information we hold about you.

  • Ask us to correct inaccurate information.

  • Request deletion of personal information, subject to legal exceptions.

  • Request a copy of certain information in a portable format.

  • Object to or restrict certain processing.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain targeted advertising or sharing of personal information.

  • Make a complaint to the relevant data protection authority.

  • Exercise other rights provided by applicable privacy law.

To make a privacy request, email irene@mommiesbestmall.com with the subject line “Privacy Request.” Please describe your request clearly. We may need to verify your identity before responding.

We may retain information where necessary to comply with legal obligations, resolve disputes, complete transactions or protect our legitimate interests, where permitted by law.

We will not unlawfully discriminate against you for exercising privacy rights that apply to you.

11. Children's Privacy

Our store offers products for parents, families and children, but our website is intended for adults making purchases.

We do not knowingly collect personal information directly from children in a way that violates applicable law. If you believe a child has provided personal information to us improperly, please contact us so we can review the situation and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites, services or social media platforms. If you follow an external link, that website's own privacy policy and terms will apply to your use of it.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy information before providing personal details.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The updated version will be published on this page with a revised “Last updated” date. Where required by law, we will provide additional notice of material changes.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right or want to raise a concern about how your personal information is handled, please contact us by email:

Ottos Webshop
Trading as Mommies Best Mall
Organisation number: 816 911 052
Email: irene@mommiesbestmall.com
Registered business address: Movikåsen 26, 3135 Torød, Norway

Please use the email address above for all customer service and privacy enquiries. The registered business address is provided for business identification purposes and is not a customer service address.

We will review your request and respond in accordance with applicable law.