Terms of service

Last updated: October 17, 2026

OVERVIEW

This website is operated by Ottos Webshop, trading online as Mommies Best Mall. Throughout the site, the terms “we”, “us” and “our” refer to Ottos Webshop operating Mommies Best Mall.

Mommies Best Mall offers this website, including all information, tools and services available from this site, to you, the user, subject to your acceptance of these Terms of Service and the policies referenced here.

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and services to you.

By visiting our website, browsing our products or making a purchase, you agree to these Terms of Service and the applicable policies available on our website. Please read them carefully before using our website or placing an order.

If you do not agree to these Terms of Service, please do not use our website or services.

These Terms apply to all users of the website, including visitors, customers and anyone who submits content or feedback.

We may update these Terms of Service from time to time by publishing a revised version on our website. Changes will apply as permitted by applicable law. Your rights regarding an order already placed will not be reduced where the law prevents such a change from applying retroactively.

1. ONLINE STORE TERMS

By using our website, you confirm that you are legally able to enter into a binding agreement under the laws that apply to you.

If you are under the age required to make purchases independently, you may use our website only with the involvement or permission of a parent or legal guardian where required by law.

You may not use our products or services for any unlawful or unauthorised purpose. You must comply with the laws that apply to your use of our website, including applicable intellectual property laws.

You must not transmit viruses, malicious code or anything intended to damage, disrupt or interfere with our website or services.

We may suspend or restrict access to our website where reasonably necessary if these Terms are seriously violated, subject to applicable law.

2. GENERAL CONDITIONS

We reserve the right to refuse or cancel an order where there is a lawful and reasonable basis to do so, such as suspected fraud, unauthorised transactions, product unavailability or a pricing error.

You understand that information you submit through our website may be transmitted across different networks and may be adapted to meet technical requirements. Payment information is handled by payment providers and protected using the security measures they provide.

You may not reproduce, copy, resell or commercially exploit any part of our website, its content or our services without our prior written permission, except where permitted by law.

The headings in these Terms are provided for convenience and do not affect the interpretation of the Terms.

3. WEBSITE INFORMATION

We make reasonable efforts to ensure that product descriptions, prices, images and other information on our website are accurate and up to date.

However, occasional typographical errors, inaccuracies or omissions may occur. If we discover a material error affecting an order, we may contact you to explain the issue and discuss an appropriate solution, including cancellation and a refund where applicable.

We may update website content, product information and other materials from time to time. We are not required to update every item of information immediately, except where required by law.

Information on our website is provided for general shopping and informational purposes. You should contact us if you need clarification about a product before purchasing it.

4. PRODUCTS AND SERVICES

We offer physical products and digital products through our online store. Product availability, features, specifications and delivery arrangements may vary.

We make reasonable efforts to display product images and colours as accurately as possible. However, colours may appear differently depending on your screen, device settings, lighting and other factors. The actual product may therefore vary slightly in appearance from the images shown.

Please read the product description carefully before purchasing. If you have questions about a product's size, features, compatibility, contents or intended use, contact us before placing your order.

We reserve the right to discontinue products, update product descriptions or limit quantities where reasonably necessary, subject to existing orders and applicable law.

A product listing does not guarantee that the product will remain available indefinitely.

Nothing in these Terms excludes any product quality, safety, conformity, warranty or other consumer rights that cannot legally be excluded.

5. PRICES AND PAYMENT

Prices and any applicable delivery charges will be displayed during the shopping and checkout process.

Prices may change without prior notice. Any change will not alter the price of an order that we have already accepted, except where a correction is necessary because of a genuine error and the matter is handled in accordance with applicable law.

We accept PayPal and any other payment methods displayed at checkout. Payment processing may be handled by third-party payment providers according to their own terms and privacy policies.

You agree to provide accurate and complete information needed to process your order and payment.

An order may be delayed, declined or cancelled if payment cannot be authorised, fraud is suspected or another legitimate issue prevents us from fulfilling the order. If payment has already been collected for an order that we cancel, we will arrange any refund due to you.

Any applicable taxes, import duties or other charges will be handled as stated during checkout and in our applicable policies, subject to local law.

6. ORDERS AND ACCOUNT INFORMATION

We reserve the right to decline or cancel an order where permitted by law, including where a product is unavailable, a material pricing error has occurred, payment cannot be verified or an order appears fraudulent.

If we cancel or need to make a material change to an order, we will make reasonable efforts to contact you using the contact information you supplied.

You agree to provide current, complete and accurate order information, including your email address and shipping address where applicable. Please check your details carefully before submitting your order.

If you discover an error after placing an order, contact us as soon as possible at irene@mommiesbestmall.com. We cannot guarantee that changes or cancellations will be possible after an order has entered processing or been shipped.

For details about order cancellation, returns and refunds, please read our Refund Policy.

7. SHIPPING AND DELIVERY

We sell physical products that may be dispatched from different supplier warehouses or fulfilment locations, depending on the product and availability.

Delivery estimates, processing times, tracking information and other shipping details are explained in our separate Shipping Policy.

Delivery times are estimates and may be affected by factors outside our reasonable control, including carrier delays, customs processing, weather, supplier issues and other unexpected events.

Where a delay or delivery problem occurs, we will make reasonable efforts to assist you and provide relevant information.

Please ensure that your shipping address is complete and accurate when placing your order. We cannot guarantee successful delivery if the address supplied is incorrect or incomplete. Any resulting costs or remedies will be handled in accordance with applicable law and our policies.

Nothing in this section removes any delivery obligations or consumer rights that apply under law.

8. RETURNS, REFUNDS AND CANCELLATIONS

Our rules for order cancellations, returns, refunds and eligible replacements are explained in our separate Refund Policy.

Please review that policy before purchasing if you want to understand the applicable process and conditions.

Eligibility may depend on the product, its condition, the reason for the request, the timing of the request and applicable consumer law.

For digital products, any special rules concerning access, downloads, cancellation or refunds will be explained in the applicable product information or policy. Statutory rights that cannot legally be excluded will continue to apply.

To ask a question about a return, refund or cancellation, contact irene@mommiesbestmall.com.

9. DIGITAL PRODUCTS

Digital products may be supplied by download, email, online access or another delivery method described on the relevant product page.

You are responsible for ensuring that your device, software and internet connection meet any requirements stated in the product description.

Unless the product listing or a separate written agreement says otherwise, digital products are provided for your personal, non-commercial use. You may not redistribute, resell, share, reproduce or commercially exploit digital files or content without permission, except where permitted by law.

We cannot guarantee that every digital product will be compatible with every device, operating system or software version. Please review the product description and contact us if you need clarification before purchasing.

If you experience a download or access problem, contact us at irene@mommiesbestmall.com so we can help resolve the issue.

Nothing in this section removes any applicable consumer rights relating to digital content.

10. OPTIONAL THIRD-PARTY TOOLS AND SERVICES

Our website may provide access to tools, applications or services operated by third parties.

We do not control every aspect of these third-party services. Their availability and use may be subject to separate terms, conditions and privacy policies.

Where you choose to use a third-party service, you should review its terms and privacy information. We are not responsible for the independent practices of third parties, except where responsibility cannot legally be excluded.

Any new tools or services added to our website will also be subject to these Terms where applicable.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites, products or services.

These links are provided for convenience or information. We do not necessarily endorse or control third-party websites and are not responsible for their content, availability, terms or privacy practices.

If you visit a third-party website or purchase from a third-party provider, your dealings with that provider are subject to its own terms and policies.

Please review the relevant information before providing personal details or completing a transaction with a third party.

12. COMMENTS AND FEEDBACK

If you send us suggestions, feedback, ideas or other non-personal submissions, you grant us permission to use them to improve our products or services, unless we agree otherwise in writing or applicable law provides otherwise.

You remain responsible for the content you submit. You must not submit content that is unlawful, misleading, threatening, abusive, defamatory, discriminatory or that infringes another person's intellectual property, privacy or other legal rights.

You must not submit malicious code or content intended to disrupt our website or services.

We may remove or decline to use submitted content where reasonably necessary, subject to applicable law.

We will handle any personal information included in feedback in accordance with our Privacy Policy.

13. PERSONAL INFORMATION AND PRIVACY

Personal information submitted through our website is handled in accordance with our Privacy Policy.

Our store is hosted by Shopify, and payment providers such as PayPal may process information necessary to complete transactions.

Please read our Privacy Policy to understand how personal information may be collected, used, stored and shared, as well as the privacy rights that may apply to you.

14. ERRORS, INACCURACIES AND OMISSIONS

From time to time, our website or services may contain errors or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates or product availability.

We reserve the right to correct errors and update information. If an error materially affects an order you have placed, we will address it in accordance with applicable law and, where appropriate, contact you to explain the available options.

We will not use this section to remove rights you have under applicable consumer protection law.

15. PROHIBITED USES

You may not use our website or its content:

  • For any unlawful purpose.

  • To violate applicable laws or regulations.

  • To infringe our intellectual property rights or those of others.

  • To submit false, misleading or fraudulent information.

  • To harass, threaten, abuse or discriminate against others.

  • To transmit viruses, malicious code or other harmful material.

  • To collect or misuse another person's personal information without authorisation.

  • To send spam or conduct phishing or other fraudulent activities.

  • To interfere with the security or proper operation of our website.

  • To scrape, copy or commercially exploit website content without permission, except where permitted by law.

We may restrict or terminate access to our website where there is a lawful basis to do so if these Terms are violated.

16. DISCLAIMER OF WARRANTIES

We make reasonable efforts to provide a reliable website and accurate product information. However, we cannot guarantee that our website will always be available, uninterrupted, secure or free of technical errors.

To the extent permitted by law, our website and its general informational content are provided on an “as available” basis.

Product-specific warranties, guarantees or other commitments will apply where stated in the relevant product information or separately agreed in writing.

Nothing in these Terms excludes or limits any warranty, guarantee or consumer protection right that must apply under the laws governing your purchase.

17. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Ottos Webshop, operating as Mommies Best Mall, will not be liable for losses that are not reasonably foreseeable or for indirect or consequential losses arising from the use of our website or services.

We are not responsible for delays or failures caused by events outside our reasonable control, except where applicable law provides otherwise.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable rights relating to defective or non-conforming products, personal injury, fraud or other liability that cannot legally be excluded.

Your statutory rights as a consumer remain unaffected.

18. INDEMNIFICATION

To the extent permitted by law, you agree to be responsible for losses, claims or reasonable costs that arise directly from your unlawful use of our website, your infringement of another person's rights or your material breach of these Terms.

This section does not require you to accept responsibility for matters for which we are legally responsible, and it does not limit any rights you have under applicable consumer protection law.

19. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be applied to the maximum extent permitted by law or treated as separate from the remaining provisions where necessary.

The remaining provisions will continue to apply to the extent they remain valid and enforceable.

20. TERMINATION

These Terms apply while you use our website or services.

We may suspend or restrict access where reasonably necessary and legally permitted, including in cases of fraud, misuse or serious violations of these Terms.

Ending or restricting access does not remove rights or obligations that arose before the restriction or termination. Any provisions that by their nature should continue to apply will remain in effect to the extent permitted by law.

21. ENTIRE AGREEMENT

These Terms of Service, together with the policies and product-specific terms referenced on our website, govern your use of our website and services.

They replace previous versions of these Terms of Service concerning the same subject matter.

If there is a conflict between these Terms and a mandatory legal right, the mandatory legal right will prevail. If a separate policy or product-specific term applies to a particular issue, it will be read together with these Terms and applicable law.

22. GOVERNING LAW

These Terms of Service are generally governed by the laws of Norway, where Ottos Webshop is registered, except where mandatory consumer protection laws in your country of residence or other applicable laws require a different result.

Nothing in this section deprives a consumer of protections or rights that cannot legally be excluded by an agreement.

23. CHANGES TO THESE TERMS

We may revise these Terms of Service from time to time to reflect changes to our business, products, website or legal obligations.

The latest version will be published on this page with an updated “Last updated” date.

Changes will take effect as permitted by applicable law. We encourage you to review this page periodically.

24. CONTACT INFORMATION

Questions about these Terms of Service, an order or our products can be sent to us by email.

Registered business name: Ottos Webshop
Online store name: Mommies Best Mall
Organisation number: 816 911 052
Registered business address: Movikåsen 26, 3135 Torød, Norway
Email: irene@mommiesbestmall.com

Our registered business address is provided for business identification purposes and is not a customer service address. Please contact us by email for all enquiries.

Thank you for shopping with Mommies Best Mall.